Grahamepark Storage Service Terms and Conditions

These Grahamepark Storage terms and conditions set out the basis on which storage services are provided to customers using the facility. By making a booking, paying a deposit, accessing a unit, or leaving goods on site, you agree to be bound by these terms. Please read them carefully before entering into a storage agreement.

For the purposes of these terms, “we”, “us” and “our” refer to the storage provider, and “you” or “customer” refers to the person or business booking and using the storage service. A storage unit or storage space means any area hired for the storage of goods, whether internal, external, temporary or long-term.

These terms apply to all self-storage services and related services offered under the Grahamepark Storage name. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the date of your booking will normally apply to your agreement unless a change is required by law.

1. Booking Process

To reserve storage, you must complete the booking process in full and provide accurate, current and complete information. This may include your name, address, email, telephone number, identification documents, business details where applicable, and any other information reasonably required to verify your identity or assess your storage needs. Grahamepark Storage booking requests are not confirmed until we accept them.

We may refuse any booking at our discretion, particularly where the requested use appears unsuitable, unlawful, unsafe, or inconsistent with these terms. A booking only becomes binding once we issue confirmation, receive any required payment, and both parties agree the storage space is available for use. Any quoted dates are estimates unless expressly stated otherwise.

When completing a booking, you must ensure that the goods you intend to store are suitable for a storage environment. You are responsible for checking the size, type and security level of the unit before confirming the reservation. It is your duty to ensure the unit is adequate for your needs, and we do not accept responsibility if you choose an unsuitable space.

Bookings may be made for fixed or flexible periods, depending on the service selected. If a minimum term applies, this will be stated at the point of reservation. Continued use after the end of an initial term may be treated as a rolling arrangement on the same or updated pricing structure, subject to notice. Access arrangements, codes, keys or entry devices remain our property unless otherwise agreed in writing.

You must not transfer your booking, sublet the storage unit, or allow any third party to use the space without our prior written consent. Any attempt to do so may result in immediate termination of the agreement. We may require you to provide proof of authority where a booking is made on behalf of a company, partnership, trust, or other organisation.

2. Payments and Charges

All charges are payable in advance unless otherwise agreed in writing. Fees may include the storage rent, administration charges, deposits, lock charges, late payment fees, cleaning charges, insurance-related charges where applicable, and any additional services you request. Storage service payment must be made by the methods we accept at the time of booking or invoice issuance.

Where a deposit is required, it may be held as security against unpaid sums, loss, damage, cleaning, or breach of contract. Deposits are generally refundable after the storage agreement ends, provided the unit is vacated on time, left clean and undamaged, all keys and access devices are returned, and all outstanding amounts have been paid. Any deductions made from the deposit will be explained where reasonably practical.

We may review and change our prices from time to time. If you are on a rolling agreement or a term that permits variation, we will give notice of a price change in accordance with the agreement and applicable law. Failure to pay on time may result in restrictions on access, late fees, recovery action, and, where appropriate, termination of the storage contract.

Payments returned unpaid, reversed, or charged back by your bank or card provider may be treated as non-payment. In such cases, you remain responsible for the amount due and any resulting costs. You must ensure that your payment details remain valid and that sufficient funds are available to meet scheduled payments. If you dispute a charge, you should do so promptly without withholding undisputed amounts.

We may apply interest or reasonable administrative charges on overdue balances to the extent permitted by law and by the agreement in place. In serious cases of non-payment, we may exercise our rights over goods stored in the unit, including detention, sale, or disposal where legally permitted and after giving any notices required by law or contract. Such rights are in addition to any other remedies available to us.

3. Cancellations and Termination

You may cancel a booking before the storage period starts, subject to any notice requirement or cancellation fee stated at the time of reservation. If you cancel after the agreement has started, you may remain liable for charges up to the end of the applicable notice period or minimum term. Any refund due will be calculated after deducting sums properly owed to us.

We may cancel a booking or terminate the agreement immediately where you breach these terms, supply false information, fail to pay amounts due, use the storage space in an unsafe or unlawful manner, or act in a way that endangers our staff, property, or other customers. Where termination is permitted, you must remove all goods by the agreed end date. If goods remain after termination, we may take further action as allowed by law.

If you end the agreement, you must leave the unit empty, clean and in the condition in which it was provided, save for fair wear and tear. Any rubbish, packaging, shelving, fixtures, or unwanted items left behind may be treated as waste and removed at your cost. You remain liable for rent and any other charges until the unit is fully vacated and access devices are returned.

We are not responsible for your losses arising from a lawful cancellation, suspension, or termination carried out in accordance with these terms, except where such loss results from our negligence or other liability that cannot lawfully be excluded. If we end the agreement without cause, any prepaid rent for the unused period will be refunded, subject to deductions for amounts properly due.

4. Liability, Risk and Insurance

All goods are stored at your own risk. You are responsible for arranging sufficient insurance for the full replacement value of the items stored, including cover for theft, fire, flood, escape of water, accidental damage, deterioration, and any other risks you consider relevant. Grahamepark Storage liability is limited to the extent set out in these terms and by applicable law.

We do not insure your goods automatically unless we expressly agree to do so in writing. Any insurance we may facilitate or recommend is subject to its own terms, conditions, exclusions and claims process. It is your responsibility to check that cover is suitable and active for the full time that goods remain in storage, including periods when access is limited or the agreement is paused.

We are not liable for loss or damage to goods unless caused by our proven negligence, wilful misconduct, or breach of statutory duty that cannot be excluded. We are not responsible for indirect or consequential loss, including loss of profit, loss of business, emotional distress, or loss arising from delay, unless such exclusion is prohibited by law.

You must not store goods that are valuable beyond the level of insurance you hold, unless we have expressly agreed in advance. Items of special value, including cash, precious metals, jewellery, works of art, rare documents, or irreplaceable records, should not be kept in storage unless their storage has been specifically authorised in writing. We may impose additional conditions for such items or decline them entirely.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If we provide equipment, trolleys, locks or access devices, you must use them properly and follow any reasonable instructions. You are responsible for ensuring that anyone you authorise to enter the unit acts safely and complies with these terms.

Where we are responsible for a proven loss, our liability will normally be limited to the lesser of the replacement value of the affected goods or any limit expressly stated in your agreement, except where law requires otherwise. You must notify us of any claim as soon as reasonably possible and provide supporting evidence, including photographs, invoices, valuations, or other documents requested to assess the matter fairly.

5. Waste Regulations and Prohibited Items

You must comply with all applicable waste regulations, environmental laws, and disposal requirements. Storage units are not to be used as dumping grounds, and you may not leave behind unwanted materials, refuse, packaging, demolition waste, electrical waste, chemicals, liquids, or any item that requires special disposal unless we have expressly agreed in writing and such storage is lawful.

You must not store hazardous, illegal, contaminated, toxic, flammable, explosive, corrosive, odorous, perishable, or environmentally harmful substances. Prohibited items also include stolen goods, firearms, ammunition, drugs, unlicensed tobacco or alcohol, counterfeit products, and any item the storage of which would breach law, regulation, licence condition, or public policy. If in doubt, you must ask for permission before placing goods in the unit.

Any item left in the unit at the end of the agreement may be treated as waste or abandoned goods where permitted by law and the contract. We may remove, store, dispose of, or arrange lawful handling of such items at your expense. You are responsible for all costs connected with cleaning, clearance, environmental remediation, and lawful disposal if your goods contaminate the site or breach waste regulations.

You agree to indemnify us against any claims, penalties, losses, or costs arising from your breach of environmental obligations, including the storage of prohibited or improperly packaged materials. If authorities require inspection, removal, or reporting concerning your goods, you must cooperate promptly and supply relevant information. We may notify regulators, enforcement bodies, insurers, or emergency services where necessary or legally required.

6. Access, Use and Conduct

You may access the storage unit only during permitted hours or as otherwise agreed. We may temporarily restrict access for maintenance, safety, emergency response, legal compliance, or operational reasons. We will use reasonable efforts to minimise disruption, but we do not guarantee uninterrupted access at all times. You must follow all site rules, security instructions and reasonable directions issued by us.

The storage unit must be kept locked when not in use, and you are responsible for any lock you provide unless otherwise agreed. You must not smoke, use naked flames, carry out repairs, operate machinery, or conduct business activities that create risk or nuisance within the unit or on site. The storage space must not be used as living accommodation or for any residential purpose.

We may enter the unit in an emergency, where we reasonably believe there is a safety risk, where required by law, or where the agreement permits entry after notice. Except in urgent circumstances, we will try to give reasonable notice before entering. We may inspect the unit to check compliance with these terms, the condition of the space, or the presence of prohibited goods.

You are responsible for anyone accompanying you on site, including employees, contractors, agents, family members, or delivery personnel. Their actions are treated as your actions for the purposes of these terms. You must ensure that all persons you authorise are aware of the site rules and behave safely and respectfully.

7. Governing Law and General Provisions

These terms and any dispute or claim arising from them are governed by the law of England and Wales. The courts of England and Wales shall have jurisdiction, although if you live in another part of the United Kingdom, any mandatory consumer protections applying in your jurisdiction will still apply where relevant. This UK storage terms statement is intended to operate consistently with applicable law.

If we do not enforce a right or delay in enforcing it, that does not mean we have waived that right. Any waiver must be in writing to be effective. You may not assign or transfer your rights or obligations under the agreement without our written consent. We may assign or transfer our rights where permitted by law, provided this does not materially reduce your rights.

The agreement between you and us forms the entire understanding relating to the storage service and replaces previous discussions or representations, unless expressly included in writing. If any part of the agreement is found invalid, the rest remains enforceable. Headings are included for convenience only and do not affect interpretation. References to legislation include any replacement or amended law.

By using Grahamepark Storage, you confirm that you have read, understood and accepted these terms, and that you are authorised to enter into the agreement. You also confirm that the goods stored are lawfully owned or controlled by you and are not subject to any restriction that would prevent storage. Keeping goods in the unit after expiry or cancellation does not create a new agreement unless we expressly agree otherwise.

These self-storage terms are designed to create a fair and practical framework for the provision of storage services while protecting both parties. If a separate written agreement, order form, or special condition conflicts with these terms, the document with the higher level of specific agreement will usually prevail to the extent of the inconsistency. All other terms continue to apply.