Storage Grahame Park Terms and Conditions
These Terms and Conditions set out the basis on which Storage Grahame Park provides storage and any associated services, including collection, delivery and removal services within our operating area in the United Kingdom. By making a booking, using our storage facilities or instructing us to provide any related services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business that makes a booking with Storage Grahame Park or uses our services.
Services means any storage, collection, delivery, handling, packing, loading, unloading or related removal or logistics services provided by Storage Grahame Park.
Goods means the items entrusted to Storage Grahame Park for storage, transport or associated services.
Contract means the agreement between the Customer and Storage Grahame Park governed by these Terms and Conditions.
2. Scope of Services
Storage Grahame Park primarily provides storage space and related services to residential and commercial customers. We may also offer removal and transport services such as collecting Goods from addresses in our service area, transporting them to our facility, and delivering Goods from storage to a destination agreed with the Customer.
The precise scope of Services will be set out in the booking confirmation or any written quotation accepted by the Customer. Any additional services requested after the initial booking may be subject to additional charges and availability.
3. Booking Process
Bookings for storage or associated services can be made by contacting Storage Grahame Park during our normal business hours or through any booking systems we make available. All bookings are subject to availability and to acceptance by Storage Grahame Park.
At the time of booking, the Customer must provide accurate information, including but not limited to the estimated volume and nature of the Goods, addresses for collection and delivery if applicable, access details, parking arrangements, and preferred dates and times. If the information provided is inaccurate or incomplete, Storage Grahame Park reserves the right to amend the price or, where necessary, decline or cancel the booking.
A booking will only be considered confirmed once Storage Grahame Park has issued a booking confirmation. The Contract between the Customer and Storage Grahame Park is formed on the date of that confirmation.
4. Quotations
Any quotation provided by Storage Grahame Park is based on the information supplied by the Customer at the time of enquiry. Quotations will normally specify what is included, such as storage unit size, estimated duration, and any collection or delivery services. Quotations are not binding until confirmed as a booking.
We reserve the right to vary or withdraw a quotation if the Customer does not proceed with a booking within any validity period stated, or if there are significant changes to the information previously supplied, including but not limited to changes in access, volume or type of Goods, or service dates.
5. Payments and Charges
All prices are stated in pounds sterling unless otherwise specified. Prices may be subject to VAT or other applicable taxes as required by law.
Storage charges are usually payable in advance for the agreed rental period. For ongoing storage, charges will be billed at the frequency agreed with the Customer, which may be weekly, monthly or another period specified in the booking confirmation.
For removal or transport services, payment terms will be specified in the quotation or booking confirmation. In most cases, payment will be required in full before or on the day the Services commence.
We may require a deposit at the time of booking. Any deposit will be applied against the final bill or retained in accordance with the cancellation or damage provisions contained in these Terms and Conditions.
If the Customer fails to make any payment when due, Storage Grahame Park reserves the right to charge interest on overdue amounts at a reasonable rate, to suspend Services, deny access to the storage unit, or exercise a lien over the Goods until payment is received in full. Continued non-payment may result in the sale or disposal of Goods in accordance with applicable law and reasonable notice.
6. Customer Responsibilities
The Customer is responsible for ensuring that all information provided to Storage Grahame Park is complete and accurate and for promptly informing us of any changes to contact details, addresses, or service requirements.
The Customer must ensure that all Goods are properly packed, secured and labelled, unless packing services have been specifically booked with Storage Grahame Park. The Customer is responsible for complying with any restrictions on prohibited or dangerous items and for ensuring that Goods are safe to handle and store.
Where our team collects or delivers Goods, the Customer must ensure that appropriate access and parking are available. Any parking restrictions, permits or congestion charges must be disclosed in advance. The Customer is responsible for any fines or penalties arising from undisclosed restrictions or instructions that require our vehicles to stop or park illegally.
7. Prohibited and Restricted Items
The Customer must not store or request us to transport any items that are illegal, dangerous, explosive, flammable, perishable, contaminated, or otherwise unsuitable for normal storage or transport. This includes, but is not limited to, firearms, ammunition, gas cylinders, hazardous chemicals, waste materials, live animals, plants, or any items that may attract vermin or cause damage to property or persons.
If Storage Grahame Park discovers Goods that breach these restrictions, we may remove, isolate or dispose of them without notice and at the Customer's cost, and we may report the matter to the relevant authorities where required by law.
8. Waste and Environmental Regulations
Storage Grahame Park operates in accordance with applicable UK waste and environmental regulations. We are not a waste disposal facility, and Goods left for storage are expected to be retained, not discarded as waste.
The Customer must not use the storage facility or any associated services to dispose of household waste, construction rubble, hazardous waste or any other material that should properly be sent to a licensed waste facility. Where packing materials, unwanted items or refuse arise in the course of a removal or storage service, the Customer is responsible for arranging lawful disposal unless waste removal has been explicitly included as a chargeable service in the Contract.
If the Customer abandons Goods or leaves rubbish or waste in the storage unit or at any site, Storage Grahame Park may arrange removal and lawful disposal and charge the Customer for all associated costs, including reasonable administrative and handling fees.
9. Access to Storage Units
Access to storage units is subject to Storage Grahame Park's opening hours and any security procedures in place at the facility. We may require identification or other verification before allowing access.
Storage Grahame Park reserves the right to temporarily restrict access for maintenance, security, legal compliance or health and safety reasons. Where reasonably possible, we will provide advance notice of such restrictions.
The Customer must not share access codes or keys with unauthorised persons and is responsible for the conduct of anyone granted access to their unit. Loss of keys or access devices must be reported promptly, and any replacement or lock changes may incur charges.
10. Cancellations and Changes
The Customer may cancel or amend a booking by giving notice to Storage Grahame Park. Any cancellation or amendment is subject to the following terms unless otherwise stated in the booking confirmation.
If the Customer cancels a removal, collection or delivery service more than a specified minimum notice period before the scheduled start time, any deposit already paid may be refunded or offset against future bookings at our discretion. Cancellation within a shorter notice period may result in the loss of all or part of the deposit and, where applicable, payment of a reasonable cancellation fee to cover costs incurred.
For ongoing storage, the Customer must give notice in accordance with the agreed notice period to end the storage Contract. If insufficient notice is given, Storage Grahame Park may charge for the next billing period or a reasonable proportion thereof.
Storage Grahame Park reserves the right to cancel or reschedule Services in the event of circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, staff illness, equipment failure or legal restrictions. In such cases, we will seek to offer an alternative date or a refund for any Services not provided, but we will not be liable for any indirect or consequential losses arising from the delay or cancellation.
11. Condition of Goods and Packaging
Unless packing services have been expressly provided by Storage Grahame Park, the Customer is responsible for ensuring that Goods are suitably packed and protected for storage and transport. We are not responsible for damage arising from inadequate or unsuitable packaging supplied by the Customer.
The Customer must ensure that any fragile items are clearly marked and appropriately cushioned, that any appliances are properly drained and secured, and that any furniture or equipment is dismantled where necessary and safe to do so.
12. Liability and Insurance
Storage Grahame Park will exercise reasonable care in handling, transporting and storing Goods. However, our liability for loss of or damage to Goods is limited as set out in this clause.
Unless a higher level of cover is agreed in writing, our liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable limit per consignment or per storage unit, subject to any overall cap notified to the Customer. Certain items, such as valuables, antiques, works of art, or items of sentimental value, may be excluded from cover or subject to lower limits.
The Customer is strongly advised to arrange adequate insurance for the full replacement value of the Goods, either through their own insurer or, where available, through an insurance arrangement offered in connection with our Services. Any such insurance will be subject to the terms of the relevant policy, which is separate from this Contract.
Storage Grahame Park shall not be liable for any loss, damage, delay or failure in performance arising from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, war, civil unrest, industrial disputes, acts of government, utility failures or terrorism.
We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of use or any similar damage, whether arising in contract, tort or otherwise.
13. Limits and Exclusions of Liability
Nothing in these Terms and Conditions excludes or limits Storage Grahame Park's liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.
Subject to the above, all implied warranties, conditions and terms are excluded to the fullest extent permitted by law, and our total aggregate liability in respect of any single claim or series of related claims shall not exceed the total fees paid by the Customer for the Services giving rise to the claim or the applicable monetary limit notified to the Customer, whichever is lower.
14. Customer Indemnity
The Customer agrees to indemnify Storage Grahame Park against any claims, losses, damages, costs and expenses arising from breach of these Terms and Conditions, including but not limited to claims by third parties relating to the nature of the Goods, failure to comply with waste or environmental regulations, or failure to disclose restrictions affecting access or parking.
15. Termination of Storage
Either party may terminate ongoing storage services by giving the required notice set out in the booking confirmation or, if none is specified, by giving reasonable written notice.
Storage Grahame Park may terminate the Contract immediately if the Customer is in serious breach of these Terms and Conditions, including failure to pay sums when due, storing prohibited items, causing danger to property or persons, or using the facility for unlawful purposes.
On termination, the Customer must remove all Goods from storage and settle all outstanding charges. If the Customer fails to do so within a reasonable period after notice, Storage Grahame Park may exercise a lien over the Goods and may sell or dispose of them to recover outstanding amounts, in accordance with applicable law and after giving reasonable notice.
16. Personal Data and Privacy
Storage Grahame Park will collect and process personal data about Customers as necessary to provide Services, manage bookings, handle payments and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws and our privacy practices as separately communicated to Customers.
17. Complaints and Dispute Resolution
If the Customer has any concerns about our Services, they should raise them with Storage Grahame Park as soon as reasonably possible so that we have an opportunity to investigate and, where appropriate, resolve the issue.
We aim to deal with complaints fairly and promptly. If a dispute cannot be resolved through our internal process, either party may consider using mediation or other alternative dispute resolution methods before resorting to court proceedings, although this is not a formal requirement.
18. Changes to these Terms and Conditions
Storage Grahame Park may update or amend these Terms and Conditions from time to time. Any changes will normally take effect for new bookings and for renewal periods of ongoing storage. Where changes materially affect existing Customers, we will provide reasonable notice. Continued use of the Services after the effective date of any changes will constitute acceptance of the updated Terms and Conditions.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services or the Contract, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
20. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Grahame Park in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
The Contract is between Storage Grahame Park and the Customer. No other person shall have any rights to enforce any of its terms. The Customer may not assign or transfer their rights or obligations under the Contract without our prior written consent.
These Terms and Conditions, together with any quotation, booking confirmation or written variation agreed between the parties, represent the entire agreement between Storage Grahame Park and the Customer in relation to the Services and supersede any previous arrangement or understanding relating to the same subject matter.
